Managed Services
IT that stays out of the way.
Monitoring from 5/7 to 24/7, helpdesk, backups, endpoint security, preventive maintenance. Our role: ensuring your staff never have to think about it.
- monitoring (subject to plan)
- 7/7monitoring (subject to plan)
- emergency response (subject to plan)
- 4hemergency response (subject to plan)
- uptime
- 99.9uptime
- per-seat pricing
- On requestper-seat pricing
What managed IT services include
Operational security
EDR antivirus, MFA, patching, hardening.
Verified backups
3-2-1-1, encrypted off-site, verified backups.
Human helpdesk
Online platform, ticket creation by email, Slack, Teams.
Proactive monitoring
Alerts before your colleagues even notice a thing.
Our Method
- Free pre-assessment
- Hardening plan
- Smooth transition
- Daily operations + monthly review
Contractual Commitments
- Defined SLA
- Monthly reporting
- No forced multi-year lock-in
- Documented reversibility
- Verified backup + tested restoration
Three levels of commitment tailored to your organisation
Per-user pricing, annual commitment. No hidden costs: monitoring, support, backups and updates included. Pricing provided on quotation according to your scope — use the simulator for a personalised estimate.
Essential
- SLA: GTI 4 h · GTR 8 h · 9am–6pm (Mon–Fri)
- RMM workstation monitoring
- Planned preventive maintenance
- Remote corrective maintenance
- Helpdesk 9am–6pm (Mon–Fri)
- Monthly summary report
- Verified backups
- OS & software updates
- N1/N2 incident management
- Hardware & software inventory
- Online client portal
Pro
- SLA: GTI 2 h · GTR 4 h · 8am–7pm (Sat 9am–1pm)
- Everything in Essential
- Extended monitoring 6 days/7
- Helpdesk 8am–7pm (Sat 9am–1pm)
- Detailed monthly report + KPIs
- N1/N2/N3 incident management
- Centralised asset tracking
- Real-time proactive alerts
- Critical security updates
- Quarterly fleet review
- Priority technician access
Premium
- SLA: GTI 2 h · GTR 4 h · 7/7 · dedicated engineer
- Everything in Pro
- Monitoring & on-call cover 7/7/365
- Named dedicated reference engineer
- Bespoke contractual SLAs
- Annual cybersecurity audit
- Disaster recovery plan & restore tests included
- Quarterly executive review + executive report
- IT supplier management
- Priority deployments
- Ongoing strategic IT consultancy
Free IT Pre-Assessment
Objective diagnosis within 24 working hours, no commitment.
Frequently Asked Questions
What is included in managed IT services?
Monitoring, maintenance, user support, backup management and security — depending on the plan chosen (Essentiel, Pro or Premium), with guaranteed response times.
What are your response time commitments (SLA)?
GTI (time to respond): 4 h on Essentiel, 2 h on Pro, 30 min on Premium. GTR (time to resolve): 8 h / 4 h / 2 h. Hours: Essentiel 9am–6pm (Mon–Fri) · Pro 8am–7pm (+ Sat 9am–1pm) · Premium 24/7.
Do you offer remote and on-site support?
Both. The majority of support is provided remotely; we travel on-site across Normandy and Île-de-France for installations, audits and emergencies.