Hospitality
Your property never closes. Its IT should keep up.
Front desk, guest Wi-Fi, payments, cameras: an outage cannot wait until tomorrow — it shows at reception, in front of the guest. IMACS SERVICES designs, secures and monitors the infrastructure your operation runs on.
- guest and operations, kept apart
- 2 networksguest and operations, kept apart
- backup rule applied
- 3-2-1-1backup rule applied
- a week on Premium, 7am to 9pm
- 7 daysa week on Premium, 7am to 9pm
What is specific to your property
Guest Wi-Fi
A network open to everyone must never touch the till or the front desk. Segregation, captive portal, and connection logs kept as the law requires.
Continuity at the front desk
An arrival cannot be postponed. A blocked check-in is noticed immediately, at reception, and is paid for in online reviews.
Your guests' data
Identities, contact details, stays, sometimes payments. The GDPR applies, and many incidents start with a front-desk workstation left unlocked.
What we actually do
A network built for reception
VLAN segregation between guests, operations and payments · Professional WPA3 access points · Captive portal · Compliant logging · Fibre link with 4G/5G backup.
Backups and recovery
3-2-1-1 rule, encrypted off-site copy, immutable backups · Restoration tested, not merely promised.
Workstations and servers kept in hand
EDR on every workstation, MFA, tracked updates, proactive monitoring of your equipment.
Support and on-site visits
Helpdesk, remote takeover, on-site visits across Normandy and Île-de-France. Travel free under 40 km.
The services that equip your property.
Your business software stays yours
IMACS SERVICES does not publish PMS, point-of-sale or booking-engine software, and does not stand in for your vendor. Your business configuration is not ours to touch.
What we do look after is the infrastructure it runs on: the front-desk workstation, the server, the network and its segregation, the backup, the internet link and its fallback, and the security around all of it. When your vendor needs access, a certificate or a system update, we arrange it with them.
It is the same rule as for law firms and notarial practices, where we touch neither RPVA nor Télé@ctes: the business tool belongs to its vendor, the foundation belongs to us. That split is what lets us commit to response times.
And when something breaks?
You reach an engineer, not a switchboard. On the Premium plan, response is guaranteed within 30 minutes and restoration within 2 hours, 7 days a week from 7am to 9pm. The Essentiel and Pro plans cover shorter windows — we discuss that before you sign, not afterwards.
Let's review where your property stands.
Free pre-assessment, 15 questions, personalised report. No commitment.